FAQ'S

To maintain our streamlined, online-only operational model and keep costs down, we currently do not offer a collection option. All orders are dispatched via our trusted courier partners directly to your specified delivery address.

We take great care in packaging, but if an item arrives damaged, please document the damage (photos/video) and contact our support team within 24 hours of delivery. We will escalate the matter from there.

We operate 24/7, seven days a week!

If you realize your address is incorrect, contact us immediately at info@astrictek.co.za. If the parcel has not yet been collected by the courier, we can update it for you. Once the parcel is in transit, we cannot redirect it
until it is returned to our warehouse.

Absolutely. Our storefront is built on industry-standard encryption protocols. Your payment details are processed through a fully secure, PCI-DSS compliant payment gateway, meaning we never store or see your credit card information.

We only use your data to process orders, handle shipping, and improve your shopping experience. We hate spam as much as you do—your details will never be sold, rented, or shared with third-party marketing companies.

Because we use premium, door-to-door courier services that require a signature upon delivery, we cannot ship to P.O. Boxes or Postnet Suites. Please provide a physical residential or workplace address where someone will be available to receive the package.

Payment failures can happen for a few reasons, such as 3D Secure timeouts, insufficient funds, or daily internet banking limits. Try checking out using a different card, or contact your bank to ensure online payments are enabled. If the issue persists, let us know via our contact page and we will look into it from our side.

We currently operate as a dedicated online-only store. This "digital-first" approach allows us to cut overhead costs, while maintaining a lean, fast, and high-end shopping experience.

We optimize for speed, but if you’re experiencing issues, try clearing your browser cache or switching from mobile data to Wi-Fi. If the site is down for maintenance, check our Instagram Stories—we always post updates there if we’re performing site upgrades.